Professional Services and Support

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Partner with Industry Experts

We understand that setting up and using ERP business software is a big task. Our team will walk with you through the journey of evaluating needs, going live, and getting the most out of your software. As your business changes and expands, our goal is to empower your business to grow long into the future. Your success is our mission!

GET STARTED

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Assigned Implementation & Project Team

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Go Live Training and Support

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Dedicated Account Manager

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In-House Client Services Team

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What does it mean to partner with Eagle?
View a roadmap of what you can expect when working with us. 

What You Can Expect
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Discover

Understand your business.

Our primary goal when we first start talking to you is to understand your business so that we can recommend a solution that works for you. As we learn more about your business, personalized software demos will address specific needs and make industry-proven recommendations. Our team helps you explore what others in the industry are doing and then design a project plan that meets your requirements.

Onboard and Go Live

Onboard

Go live and start using the software.

In this stage, we convert requirements into working solutions. The system is prepared and setup as your requirements dictate. Existing business data is imported and migrated to transition business processes correctly. Before you go live with the new software, we test it with your data to ensure everything is working smoothly for your business. 

Our Team

Build

Get the most out of your software.

During this phase, we work to understand your existing processes and how it could be done better and faster in EBMS. This is also the time we tackle bigger phase two initiatives. Whether implementing new workflow or expanding best practices, our goal in this phase is to make your business more efficient.   

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Engage

Empower business growth.

This last phase is ongoing as long as your company is actively using EBMS. Our dedicated in-house client services team is on standby to answer your questions, address problems, and escalate a support incident when necessary. Regular check-ins are scheduled with your account manager and consultants are available to proactively address business changes you experience. You have goals for your business, and our job is to make sure you have the tools to reach them. 

Our Team

Meet the Team

We start by understanding how you define success and your vision for the future, and then we do all that we can to help you achieve it. Having engaged with clients for more than thirty years, we work hard to guide you through the transition to EBMS and into future growth. We look forward to working with you! 

Are you ready to get started? 

We would love to chat with you about your specific business and needs.

Contact Us