Professional Services & Support

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Partner with Industry Experts

Industry experts will proactively address your needs, pinpoint inefficiencies, and implement proven industry workflow to drive your business success. From business analysis and project planning to setup, migration, and training, we will guide you each step of the way. Your success is our mission!

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Assigned Implementation & Project Team

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Proactive consulting and training

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Dedicated Account Manager

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North American based 24/7 support help line

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Meet our team of professionals

Meet the Team
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Business Analysis

We listen to your business needs and make industry proven recommendations. Talk with our consultants to explore what others in the industry are doing and design a flexible toolset that will address key needs and accelerate business growth.

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Project Coordination

 

New software implementations are a significant undertaking for any company. We are here to partner with you and be your guide through the implementation of EBMS for your business. Each new client is assigned a Project team who will provide setup, configuration, training and consulting to drive your project to success.

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Continued Consulting
& Training

Take a proactive approach by partnering with a Solutions Consultant to optimize your processes, address the pain points, educate your staff and solve the bottlenecks that keep you from reaching your growth goals. Our staff is available to guide and train staff in efficient practices and processes as well as mentor managers in best back office business practices. Whether it’s workflow, training, custom requests, or implementing new features or modules - we will work with you to make the best use of your software tools.

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Account Management

Your success is our goal.  Our Account Management Team makes this their full-time focus. Whether it’s a need, concern, or future planning – your Account Manager is here for the long-term, providing clarity, communication and advocacy.  From the beginning and onward – we build working relationships and listen to your feedback to enhance your overall experience. 

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Integrations & Customizations

A powerful feature within EBMS is the ability to customize the solution without altering the core EBMS code. If you have a custom request in mind we will connect you with a consultant, who can evaluate your request and determine the best way to accomplish what you need.

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Customer Support & Resources

Consultants familiar with your project and business model will continue to support your company through change and growth. Continued software updates and patches, year end and tax resources, and managed support service plans allow your software running at optimal levels. A 24/7 North American based support line with a full team of customer service professionals will keep your business running smoothly long into the future.

Are you ready to take it to the next level?

We would love to chat with you about your specific business needs.

Contact Us