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EBMS Software
Prepaid Support Packages
By default all calls, emails and on-site training or implementation services are billed on a per incident basis. Eagle Business Software recognizes the importance of budgeting for software implementation, staff training etc. and offers PrePaid Support Packages at a discounted rate.
Buy Support Hours
Prepaid Support Packages are available in prepaid time blocks of 4, 8, 20, 50, and 100 units. These Prepaid Support Packages offer different services than our Subscription Plans although time is applied against them if the client is not a member of a Subscription Plan.
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Time is deducted from the prepaid unit balance for the following services |
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Pre-installation meetings with Accountant or other pre-install planning time.
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On site setup and training by an Eagle Business Software Consultant or Trainer.
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Phone training or consulting (over 20 minutes per incident).
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Eagle Business Software Customer Service dials into your computer remotely for purposes of training or setup of EBMS.
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Minor changes to reports, script or customization (minimum of 1 unit).
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Crystal Reports Support Time (phone or on-site).
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Any assistance in configuring or troubleshooting peripherals such as printers, signature capture, payment devices, POS hardware, or any other hardware.
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Assistance with payment merchant account selection, configuration, or troubleshooting.
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If a customer does not have the Subscription Plan, phone support time is deducted from the Support Plan in 15-minute increments.
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Level 1 and Level 2 Support Levels Available:
- Level 1 Support: 1 hour is billed at a discounted rate of .75 Units
- Level 2 Support: 1 hour = 1 Unit for all sessions with a length of less than 4 hours.
All longer sessions are billed at .75 units per hour. Example: a 4 hour session will be billed using 3 units (all time with your dedicated representative(s) is considered Level 2 support).
A minimum of 1 unit will be billed for any report modification, script programming changes, or hardware configuration. All local onsite training sessions are calculated from the time the consultant leaves the office of Eagle Business Software until the time the consultant leaves the customer's site (one-way driving time). A minimum of 1 unit will be billed for any onsite session.
Disclaimer: Under the agreement of the purchase of an EBMS Prepaid Support Package, Eagle Business Software and Esh Computer Center (EBMS/ECC) cannot be responsible for the time spent correcting hardware and software failures or conflicts with other software, hardware drivers, or printer drivers. In no event shall EBMS/ECC be liable for costs of procurement of substitute products, loss of profits, data, or use of the software product, or special, incidental, or consequential damages or other similar claims, however caused, and on any theory of liability, even if EBMS/ECC has been specifically advised of the possibility of such damages. In no event will EBMS/ECC be liable for any damages to you or any other person that exceed the lower of the suggested list price or the actual purchase price paid for the software product, regardless of the form of the claim. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. All third party suppliers to EBMS/ECC of any portion of the software product make no warranty and shall have no liability to you.
We also offer Subscription Plan Choices
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